Tribal Touches is a brand specializing in curated natural home decor products that blend traditional craftsmanship with modern aesthetics. Our collections feature wall decor sets and artisanal home accessories, sourced directly from Tien Phuong Ward, Chuong My District, Hanoi. We are dedicated to delivering high-quality, sustainable products that bring warmth, character, and elegance to every space.

Our products are handcrafted by skilled artisans from various regions, highlighting their cultural heritage and traditional techniques.

Yes! We focus on sustainability by using eco-friendly, natural materials and processes. Many of our products are made from renewable and biodegradable resources.

We currently ship within the U.S. and Canada only. For international wholesale inquiries, please contact us at hello@tribaltouches.com.

Absolutely! We offer FREE shipping on every order above $99 within the U.S. and Canada.

• Standard Shipping: Most orders ship within 3-5 business days.
• Potential Delays: During peak seasons or unforeseen events, shipping may take up to 14 business days.
  

Once your order ships, you’ll receive a shipping confirmation email with tracking details to monitor your package.

All our packages are shipped with tracking information. Please monitor your tracking closely, as we are not responsible for stolen packages with confirmed delivery notices.

As we aim to fulfill orders promptly, we cannot guarantee cancellations or adjustments once an order has been placed.

Business Days refer to Monday through Friday, excluding holidays. Please note that order processing time is separate from shipping time.

We gladly accept returns/exchanges on all unused items with original tags and packaging within 30 days of the delivery date (excluding sale and ineligible items).

Customers are responsible for return shipping costs, unless the product arrived damaged or defective.

Please contact our customer support team at hello@tribaltouches.com to start the return or exchange process.

Each product comes with care instructions tailored to its materials. Generally, we recommend:

• Cleaning with a soft, damp cloth.
• Avoiding harsh chemicals to preserve their natural finish.
  

While some items are designed for outdoor use, most are intended for indoor environments. Please refer to the product description for specific usage details.

Yes! We provide customization options for select products. Reach out to us with your specific requirements, and we’ll be happy to assist.

Absolutely! We offer wholesale options for businesses. Please contact us at hello@tribaltouches.com for details on pricing and minimum order quantities.

We accept all major credit/debit cards, PayPal, and other secure online payment methods.

Yes! Subscribe to our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and exclusive offers.

You can contact us via:

• Email: hello@tribaltouches.com
• Or by filling out the contact form on our website.
  
  Support Hours: Monday to Friday, 9 AM - 5 PM (EST).
  
  We hope this FAQ page answers your questions! For more information, feel free to reach out to our team anytime. Thank you for choosing Tribal Touches – where tradition meets modern living! 🌿✨